Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at pippinkids.official@gmail.com.
Please note that returns must be sent to the following address:
PippinKids
2300 Magnolia St
Brownwood, Texas, United States
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at pippinkids.official@gmail.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have any questions about a specific item, please contact us before purchasing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, your item must be in the same condition that you received it, unused, with tags, in its original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund has been approved or not.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at pippinkids.official@gmail.com.
Important Notes
Returns without prior approval will not be accepted.
Processing times may vary during peak seasons or holidays.